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At the conclusion of the course the successful student will be able to:

1. Identify and describe the important elements of professional behaviour and interpersonal communication present in interviewing situations in the criminal justice system.
2. Explain the importance of developing professional behaviour appropriate for communication and interaction with others in the criminal justice system.
3. Describe how to evaluate perception in terms of self image and perception of others.
4. Define the relationship between values, professional ethics, and career choices in the criminal justice system.
5. Explain the relationship between ethics, decision-making, and ethical dilemmas as a criminal justice professional.
6. Explain the importance of examining stereotyping and its relationship to interviewing in the criminal justice system.
7. Explain the conceptual framework which can be used to evaluate the effectiveness of various interviewing styles.
8. Describe the distinction between constructive and destructive feedback.
9. Describe the barriers to effective interpersonal communication in interviewing situations.
10. Describe and critically analyze, effective listening, constructive feedback and response styles, elements of verbal and nonverbal communication.
11. Describe how to manage conflict and confrontation, and enlist client cooperation in an interview situation.
12. Explain how to structure information in various interviewing situations.
13. Describe the phases of an interview and objectives of each phase.
14. Develop, through practice, a variety of interviewing skills.
15. Evaluate his/her own professional behaviour and interviewing styles through public speaking, simulated client and job interviews and group discussions.