1. Foundational review of definitions and terminology:
- interpersonal communication
- intercultural communication and cultural values
- interpersonal conflict
- conflict styles
- cultural biases
2. Foundational review of models and taxonomies used in intercultural understanding
- Cultural Iceberg
- Hofstede’s Dimensional Model
- Hall’s High and Low Context Model
- Identity Models (cultural identity awareness)
3. Meaning of intercultural conflict in interpersonal relationships
- intercultural conflict
- causes of intercultural interpersonal conflict
- intercultural conflict styles
4. Theoretical approaches to understanding and managing intercultural conflict in interpersonal relationships
- identity negotiation theory
- matrix of face theory
- anxiety uncertainty management theory
- communication accommodation theory
- coordinated management of meaning theory
5. Decision making across cultures
- factors that influence decision making
- power differential and balancing
- cultural norms and worldview approaches to conflict management
6. Conventions of language specific to intercultural conflict in interpersonal relationships
- language codes
- explicit/implicit communication
- nonverbal/verbal communication
7. Constructive intercultural conflict resolution skill development and culture-sensitive approaches to conflict resolution
- facework
- engaged listening
- mindfulness
- cultural empathy/analytical empathy
- reframing
- code switching
- DIE
- problem solving